Get peace of mind with our Rhythm Protection Plans.

Covered electronic items are generally limited to items that can be plugged into an electrical outlet inside the home which are damaged by an electrical surge. However, exclusions apply. See terms and conditions for details.

1. Report the claim within 30 days of the electrical power surge event that damaged a covered electronic item by emailing support@gotrhythm.com or calling 1-888-7RHYTHM.

2. Complete and submit a claim form and required documentation in My Account within 60 days after the electric power surge event was reported. (Required documentation listed in FAQ.)

3. Get paid.*

Customers must complete a claim form and provide the following documentation within 60 days after the electric power surge event was reported to Rhythm:

• An invoice or other documentation from a qualified technician licensed by the State of Texas on that technician’s letterhead (which contains the technician’s license number and all applicable contact information) and:

• Identifies the damaged electronic item by make, model and serial number,

• Includes a statement that the damage to the item was caused by an electrical power surge event and the date of that event, and

• Describes either the repair services performed and their cost, or the reason the item is not repairable.

You must be on the Rhythm Surge Protection or Rhythm Surge Protection Plus plan for 30 days before submitting a claim.

You can enroll in Rhythm’s surge protection plan only if you sign up for an electricity plan with us.

Call us at 1-888-7RHYTHM to cancel your surge protection plan.

The covered items are the following:

• Water heater

• Plumbing stoppages

• Garbage disposals

• Faucets

• Toilets

• Interior water lines

• Interior gas lines

• Interior waste lines

• Tub and shower valves

• Shower heads and arms

• Expansion tanks

• Hot water dispensers

• Sump pump

• Whirlpools

We’re excited to announce that we’re partnering with Cinch to provide plumbing coverage and help make your plumbing-related claim process seamless. Contact Cinch at 844-275-4433 with any claims, questions, or concerns.

IMPORTANT: If you have a surge-related claim, complete the claim form (located in My Account) or contact Rhythm at 1-888-7RHYTHM.

You’ll also get all the following:

• 180-day workmanship guarantee

• Unknown pre-existing condition coverage

• Rust and corrosion coverage

• Water heater sediment coverage

• Up to $2,000 in Surge Reimbursement for appliances, electronics, and systems that have been damaged by a surge event

• 24/7 customer support

• Emergency locksmith reimbursement

• $25 credit toward new fridge or AC filter

• New appliance discounts with exclusive savings on brand-name appliances

You must be on the Rhythm Plumbing and Surge Protection Plan for 30 days before submitting a claim.

Please contact Cinch at 844-275-4433.

You can enroll in Rhythm’s protection plan only if you sign up for an electricity plan with Rhythm.

Call Rhythm at 1-888-7RHYTHM to cancel your protection plan.

Once you enroll, log into My Account and see the terms and conditions. Or you can simply click here.

We’re excited to announce that we’re partnering with Cinch to provide HVAC coverage and help make your HVAC-related claim process seamless. Contact Cinch at 844-275-4433 with any claims, questions, or concerns.

IMPORTANT: If you have a surge-related claim, complete the claim form (located in My Account) or contact Rhythm at 1-888-7RHYTHM.

The covered items are the following:

HEATING SYSTEM

• Blower fan motor

• Burner

• Fan blades

• Thermostat

• Heat exchanger

• Heating element

• Ignitor and pilot assembly

• Internal wiring

A/C SYSTEM

• Air handler

• Blower fan motor

• Capacitor

• Compressor

• Condenser fan motor

• Condenser & evaporator coil

• Fan blades

• Internal system controls

• Internal wiring

• Refrigerant thermostat

You’ll also get all the following:

• 180-day workmanship guarantee

• Unknown pre-existing condition coverage

• Rust and corrosion coverage

• Up to $2,000 in Surge Reimbursement for appliances, electronics, and systems that have been damaged by a surge event

• $25 credit toward new fridge or AC filter

• Discounts on appliance purchases

• Emergency lodging reimbursement up to $1,200, one claim per year

You must be on the Rhythm HVAC and Surge Protection Plan for 30 days before submitting a claim.

Please contact Cinch at 844-275-4433.

You can enroll in Rhythm’s protection plan only if you sign up for an electricity plan with Rhythm.

Call Rhythm at 1-888-7RHYTHM to cancel your protection plan.

Once you enroll, log into My Account and see the terms and conditions. Or you can simply click here.