Frequently Asked Questions
Find our most asked questions below so you'll never be left in the dark.
Enrollment
Our 30-Day Test Drive is our way of making you feel confident in signing up with Rhythm. We give you 30 days to decide. You have 30 days from the date you start services with Rhythm. We think you’re going to love Rhythm. If you don't? Leave us early without the penalty.
Please note: After the first 30 days, we will charge an early termination fee (ETF) of $10-$20 for each whole month remaining in your contract, depending on the plan selected.
It allows existing customers to give and receive $100 worth of Rhythm Rewards points for referring friends and family to sign up with Rhythm.
How do I refer a friend to Rhythm?
Copy your unique referral link from the “Refer A Friend” button at the top of your customer portal and send it to your friend. Your friend will need to use your unique link to sign up.
When do I collect my referral bonus?
If you have referred a friend, you will receive your referral points once both you and your friend have been with Rhythm for 60 days. Both you and your friend must be active with Rhythm and current on all your Rhythm bills to be eligible to receive the referral reward.
Please note: Referred customer must enroll in a non-Solar Buyback Plan of 12 months or longer.
The person(s) you refer must be on a 12 months or longer, non-solar-buyback electricity plan with Rhythm.
Yes! Switching providers rarely happens on the timeline you want.
That’s why we offer a reimbursement of up to $150 for early termination fees from your previous supplier when you switch to Rhythm.
Plus, we offer a 30-Day Easy Energy Promise which means you've got one month to try us out or leave us early without the penalty. Please note: After the first 30 days, we will charge an early termination fee (ETF) of $10-$20 for each whole month remaining in your contract, depending on the plan selected.
Here's how to get reimbursed for your old provider's early termination fee after you switch to Rhythm:
Within 60 days of starting service on any Rhythm plan, send us an email with the following attached:
A copy of your bill from your old supplier that shows you were charged an early termination fee to switch to Rhythm.
The receipt for the payment you made to that supplier to pay the early termination fee.
As soon as we get the documentation, our team will verify it and then apply loyalty points equal to the value of your old supplier’s early termination fee up to $150 that can be redeemed for bill credits. Make sure you pay your bills with Rhythm on time so you can get your reimbursement after your 91st day of active service with Rhythm.
Please note: You will only be eligible for this early termination fee reimbursement one time and participants in any of Rhythm's Solar Buyback plans or Variable Plans are not eligible. Customers must not have any past-due charges to be eligible for the credit to be applied.
Energy resources that are naturally replenished are considered renewable. They include wind, biomass, hydro, geothermal and solar, among others. Rhythm’s plans are backed by 100% renewable energy.
We’re proud to sell only 100% renewable energy. We do so because we want the same things as you: healthy air for our families, thriving lakes and rivers for swimming and fishing, and a flourishing planet.
Rhythm’s distributed renewable generation buyback program incentivizes customers with solar panels.
Solar panels provide a way for customers to produce their own energy and sell their excess electricity back to the grid through net metering. This is commonly referred to as a solar buyback.
For Rhythm's Solar Buyback Plans, Rhythm will look at how much electricity the customer used (electricity for which the customer pays Rhythm), and then deduct the credit for surplus generation (electricity for which Rhythm credits the customer). Our solar buyback plan credits have no cash value and can only be redeemed for Rhythm bill credits, but can be rolled over each month.
The export rate for the solar buyback credits will be different than your energy rate, but these credits can be used toward electric bills, the base charge, TDSP charges, and taxes. They can’t be used toward non-commodity charges.
Solar Buyback Credits can only be used for Energy Charges for the meter that they were received on.
Already have solar? Give us a call at 1-888-987-0432 to get started.
How to Qualify?
Customer must have solar panels installed on your home.
Customer must be a resident in a deregulated part of Texas.
Customer must have an Interconnection Agreement in place with their utility and have Permission to Operate.
Customer must contact Rhythm Customer Care to be enrolled in Rhythm's distributed renewable generation buy-back program.
Excess electricity/surplus generation is defined as any amount of energy produced that your home does not use, is pushed back to the electric grid, and read by the transmission and distribution provider.
Enrollment in Rhythm's distributed renewable generation buyback program is on a go-forward basis.
Want to sign up for Rhythm’s Texas Solar Buyback plan or have questions? Give us a call at 1-888-987-0432.
No, if you are switching to Rhythm, we will notify your prior provider of the switch through ERCOT.
This is true whether you are under contract with your prior provider or not.
Please see Early Termination Fee reimbursement for next steps if you are currently under contract.
If you are moving into a new location, make sure to request a move out for the prior location with the provider serving it. If it's Rhythm, awesome! We'll process a transfer of service and get everything situated. If it is a different provider, you'll need to contact that provider to request the move out.
Sometimes, the location a customer is moving into has a switch hold on it from the prior tenant. Switch holds are agreed to when a Deferred Payment Plan is signed. The new tenant is not responsible for these charges and can switch the home into their name by submitting a New Occupant Statement to Rhythm. We will then submit it to the utility on your behalf. When emailing this form to Rhythm, please include a copy of one of the following forms as proof of your move:
Signed Lease, showing the date of occupancy with signatures
Closing Documents, from the home’s sale
Notarized Affidavit of Landlord
Deposits can be paid online during sign-up or by calling 1-888-7RHYTHM. The deposit must be satisfied before an enrollment can be confirmed or electricity service started. Deposits will be fully reimbursed after 12 consecutive on-time payments, with interest at the rate approved by the PUCT.
Deposit Alternative Program - For Eligible Customers
Some customers may qualify for the Deposit Alternative Program based on their credit profile. The Deposit Alternative Program requires payment of a Deposit Alternative Fee before enrollment can be confirmed or electricity service started. The Deposit Alternative Fee is non-refundable.
Can the deposit requirement be waived?
Yes. Send a copy of a letter of credit from your most recent electricity provider to Rhythm. The Letter of Credit must show no more than 1 late payment for the most recent 12 consecutive months as well as have no disconnections for non-payment.
Or you may be eligible for a deposit waiver if you are:
A customer aged 65+: We will waive your deposit if you send us a valid copy of one of the following forms of identification :
State-Issued Identification Card
U.S. Driver's License
Passport
A victim of family violence: If you are a victim of family violence, you are eligible to have your electric service deposit waived. To qualify as a victim of family violence, you will need to send a copy of your Texas Council on Family Violence deposit waiver certification letter. The letter must be filled out by family violence center personnel, treating medical personnel, law enforcement personnel, a Texas District Attorney or County Attorney, Office of the Attorney General personnel or a grantee of the Texas Equal Access to Justice Foundation which you can find on the Texas Council on Family Violence's Website.
Victim of Potential Fraud: If we were not able to verify your identity, please send a copy of one of the forms of identification below directly to Rhythm.
State-Issued Identification Card
Driver's License from The United States
Passport
Military ID
Government Employee ID
Medically Indigent: Submit a certification letter to Rhythm establishing that the account owner is medically indigent: Form here
When you sign-up for a fixed-rate energy plan, the price you pay per kilowatt-hour (kWh) for energy supply stays the same throughout your contract. That means that even when the market price of energy changes, your rate won’t fluctuate, which can make budgeting easier for you.
However, it is important to note that even with a fixed-rate plan, your electricity bill won’t be the same every month. That’s because while the rate stays the same, the amount of energy you use will vary, plus you’ll pay for delivery charges and taxes.
When you sign up for a variable-rate plan, the price you pay per kilowatt-hour (kWh) will be determined month by month. Electricity prices are always changing. Many factors will affect the price month to month. Some are within Rhythm's control, and some are not. For example, if market rates drop, then your bill could be lower, but if high temperatures or increased demand drive up market rates, then your bill could increase.
This happens sometimes when addresses get confused, especially with different apartment numbers. It has even happened to a few of Rhythm’s own when they were setting up their utilities. Double check when providing your address at sign up and tell your neighbors to do the same.
If you do get an unexpected switch notice or the lights aren’t on at your new location, simply contact us at 1-888-774-9846 and we’ll sort it out for you.
Billing & Payments
Rhythm charges a monthly Base Charge on fixed-rate plans which allows us to keep our rates low while offering best-in-class customer service. Please see the Electricity Facts Label [EFL] for your plan's monthly Base Charge amount. Many Retail Energy Providers charge a monthly base charge- we just care enough about you to let you know because we always want to be upfront and transparent. Please note that select plans are excluded.
My Account is the easiest way to pay your bill. When you enroll in Auto Pay you could receive $5 in Rhythm Rewards.
Don't want to log in? You can pay your bill online using Quick Pay.
You can also call our Customer Care Team at 1-888-7RHYTHM.
Check and money order payments can be mailed to:
Rhythm Ops, LLC
P.O. Box 735903
Dallas, TX 75373-5903
We always want to be 100% clear and upfront with you about the energy you use and what you pay.
1. Total Amount Due includes your current monthly charges, current non-electricity charges, and any previous balances.
Your payment due date is also shown here.
If you have signed up for Auto Pay, this area will also show the date for your next scheduled payment.
2. Account Overview provides key details related to your service, including:
Service address - the location where we supply power for this account, and for which you’re being billed. Note: This may be different from your mailing address.
ESI ID (Electric Service Identifier) - it's a unique number that represents your electric meter’s location to the electricity grid.
Account Number - it's your unique ID number in the Rhythm system. We use this number to keep track of your energy usage and billing for this service address.
3. Usage History gives you a view of:
Service Address Usage - This is the amount of energy used at the service location for the billing period. Energy used is measured in kilowatt hours (kWh) - a unit of energy equivalent to one kilowatt (1 kW) of power expended for one hour (1 h) of time.
Meter - This number is the identification number attached to your service location’s meter — it is kind of like the serial number for a piece of hardware.
Multiplier - This is the number by which your meter data must be multiplied to get your actual energy consumption.
Current Meter Read - This is the meter reading for this account as of the end of your most recent billing cycle.
Previous Meter Read - This is the meter reading for this account as of the end of your previous billing cycle. We include it so you have this data available for comparison.
Your Usage History also provides a chart that shows you how your monthly bill has trended over time. You can use this chart to track fluctuations in usage.
4. Your Rewards are our way of saying thank you! The Rhythm Rewards Program lets you earn points for doing the things that help us become a better, more sustainable company. And every reward point can translate into money off your bill. For more information, visit www.gotrhythm.com/Rewards.
5. Agreement Details gives you a snapshot of your agreement with Rhythm, including your contract start and end dates, your plan name, your contract rate (the standard rate you pay per kWh of electricity you use) and the average price you paid for electrical service in the billing period (this rate includes all fixed and variable charges).
6. Current Charges gives you an itemized list of the electric bill costs.
Under Electric Service you will find:
Energy Charge - The amount of electricity used in kWh multiplied by the price you pay per kWh. If you are on a fixed rate with Rhythm, this should match your contract rate.
TDU Delivery Charges - These charges pays for the maintenance of the poles and wires that deliver electricity to your home and for the meters that measure it. The TDU delivery rates are regulated by the Public Utility Commission of Texas (PUCT).
Under Sales and Gross Receipt Taxes
Sales Tax - This is the amount collected by authorized taxing authorities, such as the state, cities and special purpose districts.
Miscellaneous Gross Tax Receipts Tax Reimbursement - This fee is assessed to recover the miscellaneous gross receipts tax imposed on certain cities.
PUC Assessment - The PUC Assessment is a fee assessed by the Public Utility Commission of Texas (PUCT). It covers the cost of the administration of the PUC Regulatory Act.
These items are summed up and shown as Total Current Charges.
7. Payments and Adjustments summarizes any recent payments, credits and outstanding balances.
8. Total Amount Due includes your current monthly charges, current non-electricity charges, payments, rewards redemptions and any previous balances.
Rhythm offers many billing options to help better meet your needs.
Paperless:
Enroll now and you could receive $5 in Rhythm Rewards. You will receive bills, welcome packets, contract documents, and contract-related notices (including contract expiration notices and disconnect notices) via email.
Pick Your Due Date:
Most electricity bills are sent after your utility's meter read—whenever that may be— but we give you the freedom to choose your own due date. It’s all made possible with smart meters and daily-read technology. Opt in and choose the recurring due date that works for you.
Auto Pay:
It’s smart, it’s free, and it’s easy! You have plenty of other things to worry about, so let us handle your payment. Sign up for Auto Pay and your monthly payments will be automatically deducted from bank account or credit / debit card. You could also receive $5 in Rhythm Rewards after you enroll in Auto Pay.
Quick Pay:
Prefer to make a payment without logging in? No problem, just use Quick Pay option on our website.
60 days before your contract expires (and monthly thereafter), we’ll reach out to you to remind you about renewal.
Some energy companies take the end of customer contracts as an opportunity to jack-up rates. Not us. If you renew with us, we’ll offer you a selection of affordable fixed rate plans to choose from. And, if you forget to renew, we’ll switch you over to the same variable rate plan new customers have access to and your service will continue uninterrupted.
We try to be upfront about the fees we charge so they don’t come as a surprise to you.
Late Payment Penalty: Late payments, delinquent or past due balances may result in a one-time late fee equal to five percent (5%) of the month’s past due amount.
Insufficient Funds Fee: We may assess a fee up to $25 for each payment that is not processed due to insufficient funds or other type of bank return or payment rejection.
Disconnection for Non-Payment Transaction Fee: If (i) amounts due to Rhythm remain unpaid for ten (10) days after we send you a disconnect notice, and (ii) Rhythm orders a disconnection for non-payment, you will be charged and hereby agree to pay Rhythm a twenty-five dollars ($25) fee (the “Disconnect for Non-Payment Transaction Fee”).
A Disconnect Notice Fee of $25 may be assessed each time we send you a disconnection notice; this fee will be assessed regardless of whether your electric service is actually disconnected.
A Payment Transaction Fee of $5 may be assessed each time you conduct a payment transaction with the assistance of a Rhythm care agent.
A Document Process Fee of up to $5 may be assessed for each request for additional (I) invoice copies, (ii) payment reference letters, (iii) billing summaries, or (iv) additional copies of your contract documents. To avoid this fee, you can access this information and documents in your online Rhythm account.
An Early Termination Fee if you leave us after your first 30 days, but before your contract is up, (see our 30-Day Easy Energy Promise for more detail).
Yes, you can. Rhythm has several payment assistance options to help you keep the lights on in challenging times.
While we are eager to help, all assistance options must be requested by contacting us.
Now, let’s take a look at those options:
Payment Extensions:
Extensions are best for customers needing a few extra days to pay their full past-due balance. A partial payment is typically required to secure the extension. Please call our Customer Care Team to explain your situation. Extensions are granted at Rhythm’s sole discretion. If granted an extension, you will be allowed extra time beyond the original due date to pay the past-due balance without interruption of service. However, disconnection notices will still be sent when applicable, and you may be assessed a 5% late fee. To request a payment extension please contact us at 1-888-774-9846.
Deferred Payment Plans:
On a deferred payment plan, you are typically expected to make a partial payment towards the past-due balance. You will pay the rest in monthly installments along with the current monthly bills. If you agree to a deferred payment plan, you will not be able to switch to another electricity provider until your deferred payment plan along with your current balance is paid in full.
Health Hardship Plans:
If you are seriously ill, you may qualify for other options. Please call 1-888-7RHYTHM to discuss your situation. This initiative is made possible thanks to customer, corporate, and employee contributions.
These tools can offer flexibility, insights, and options that can help when it comes to budgeting.
Pick Your Due Date Sign Up
Average Billing Sign Up
Rhythm Rewards Sign Up
We want to make sure you have the tools you need to keep the lights on. If that is an immediate challenge, contact us right away. Or, visit our Payment Assistance Options page. It may clear up a lot of your questions.
Now, about disconnection: All bills are due on the business day that is 16 days after the bill date. After that, Rhythm considers the charges past due. Once charges are past due, disconnection notices are sent out to let you know about your unpaid balance, which will include a 5% late fee. These notices will be sent to your service address with a specific disconnect date. Additionally, we will send a number of emails, so please be on the lookout.
The good news: If the past-due balance on the notice is paid before the stated disconnect date, then the issue is resolved, and things can carry on as normal. However, if the past due balance remains unpaid, disconnection is still a possibility.
In the event you are disconnected, please know it is a temporary suspension of service that can be remedied with a reconnect, sent by Rhythm, to the TDSP after payment of the full, past-due balance has been received.
Does Rhythm charge any disconnection or reconnection fees? Yes, we do. Disconnection for Non-Payment Transaction fee can be applied if a disconnect order has been sent. If there is a fee from the TDSP, we will pass those through to you without markup.
How can I prevent disconnection from happening again? We offer several different billing options, including Pick Your Due Date and Average Billing. These options can help you with your budgeting and help you avoid future disconnects. To learn more, please visit our Billing Options page. As always, if you have any questions, please reach out to us at 1-888-774-9846.
We’re thrilled that you are now a part of the Rhythm family.
We have different payment options available to you:
Online: Visit your Account at account.gotrhythm.com. Here you can continue to use your same username and password. If you do not have an online account set up, you can set one up at account.gotrhythm.com/registration
Via Mail: Mail your check/money order to:
Rhythm Ops, LLC P.O. Box 735903 Dallas, TX 75373-5903
You can also make a one-time payment by contacting our customer support team at 1-866-279-9665.
If you had previously paid your electricity bill by cash at an in-store location, we appreciate your patience while we make this payment option available. In the meantime, you can pay by any one of the methods above.
Energy Tips
Energy efficiency can be broken into two groups—appliance efficiency and keeping the elements out.
Appliance Efficiency
Switch to LEDs: These light bulbs are tremendously more efficient than a traditional incandescent bulbs. They cost a bit more upfront but can pay for themselves over time and do not have to be replaced as frequently, which means less waste!
Unplug: You may have heard the phrases “phantom load” or “electricity vampires”. These spooky characters are best vanquished with power strips that can double as surge protectors! For ultimate convenience, put a smart plug behind the power strip so you can ask Alexa, Google, or Siri to turn off any electricity leaks.
Energy Star Ratings: This program is run by the EPA and DOE to give customers a standardized metric of energy efficiency for appliances. When buying dishwashers, washing machines, dryers, refrigerators, and other large appliances look for the Energy Star label to ensure that they meet a minimum level of efficiency. Using comparison features on shopping websites to see efficiency ratings side by side can also help with decision making.
Keeping the Elements Out
Tuning-up your A/C: Don’t forget to get an A/C tune up in the early spring. Topping off freon, sealing ducts, and cleaning out drip pans and compressor units will let the HVAC system be its best. (And regular maintenance can keep it alive longer- and who doesn’t want to stave off a $6,000 replacement?)
Replacing your air filter: Changed quarterly will help to keep the ducts operating at their best.
Installing a smart thermostat: An investment that can pay for itself in energy savings over time.
Adding window treatments: You don’t have to put up heavy drapes to block the sun, there are some super light window treatments like honeycomb blinds that can be just as effective.
Running ceiling fans: Fans should run counterclockwise during the summer to force air down. This can give the feeling of four degrees of cooling! Fans should run clockwise during the winter to warm force air down and out towards the walls. Keeping the room nice and toasty. Remember that fans only provide the feeling of temperature change, though, so make sure to turn them off when you leave the room.
Using bathroom fans: Helpful for pushing heat and humidity out of your home. Try switching them on periodically on hot days.
Cook outside: Not that you need an excuse to grill on a summer afternoon, but cooking outside can save you money on your electric bill by keeping the hot air outside so the A/C doesn’t have to work harder to cool the kitchen.
Plant a tree: Planting a 6-8-foot, deciduous tree in front of windows will start shading your home the first year and (depending on the species of tree and height of the home) it will shade the roof in 5 to 10 years. Trees like oaks are best planted on the west side of the home where they can protect against the hot afternoon sun.
Open the blinds during winter: Let sunlight into naturally warm rooms on sunny days.
Source: www.energy.gov
Much like a dictionary, below lists the terms, acronyms and definitions for the services we provide. Let’s take a look.
Connection fee A fee charged by the utility to connect and start electric service at a particular address. Note: This is not a fee charged by Rhythm. However, we can help track down why it was charged if you reach out to us.
Customer choice/electricity choice Customer choice refers to a selection of 1) a retail electricity provider (like Rhythm) and 2) an electricity plan to meet your specific needs. The utility pushing the electricity to your house will not change, but the company that supplies your electricity and energy charge agreement can change with no interruption in service.
Disconnect/reconnect fee A fee charged by your utility, and definitely not by Rhythm, to disconnect or reconnect your service.
Distributed renewable generation (DRG) Think of DRG as rooftop solar and windmills—power generated at your home. This power supplies a portion of your electricity needs. DRG systems are typically connected to the power grid and can send excess electricity produced to the local electricity grid. Pretty cool, right?
Distribution system Think of a distribution system as the cables and poles that run along your street. It’s how utilities deliver power from the electric grid to our customers.
Electric energy/Electricity The supply of electric current used to power, well, everything in a home. For customers, electric energy/electricity is most typically measured in kilowatt-hours (kWh).
Electric Reliability Council of Texas (ERCOT) The electricity system operator for most of Texas. They work to achieve reliability across the state of Texas.
Electric service identifier (ESI ID or ES ID) A unique number that represents your electric meter’s location to the electricity grid. You can find this number on your electricity bill or by searching for your address on Rhythm’s sign-up page.
Electric utility The company that delivers electricity to your home, typically through cables and poles. Rhythm passes through the charges for transmission and distribution that come from the utility. You can identify the utility that serves your address by searching for your location on Rhythm’s sign-up page.
Electrical grid An ecosystem of transmission and distribution lines, substations and transformers that connect together to deliver electricity to customers.
Electricity demand The amount of electricity being consumed at any given time. Think cranking the air conditioning in summer. That would be a moment of high demand, to say the least.
Electricity Facts Label (EFL) Best thought of as the CliffsNotes of what’s included in a given electricity plan in TX. It helps you compare electricity plans. And as it’s required by the Texas Public Utility Commission, every plan has one. Need help reading an EFL from Rhythm or another provider? Please reach out to Rhythm. We are happy to review the details and compare the offers with you.
Electricity generation This is the source of your electric current. This term is often associated with power plants and fossil fuels. At Rhythm, we prefer the renewable generators, like solar, wind, hydro, or biomass.
Electricity usage This is the amount of electricity consumed over a particular period of time. (Think your monthly billing cycle). The amount of electricity consumed is measured in kilowatt-hours (kWh). Your bill, or energy charge, is a measurement of kWh consumed x cents per kWh.
Energy charge What you are charged for your electricity usage, measured by kilowatt-hours (kWh) consumed x cents per kWh.
Energy efficiency Energy efficiency is actions or products that can conserve energy and help lower bills. At Rhythm, we offer tips and insights about your energy usage so you can maximize energy efficiency.
Energy source The source of where your energy comes from. Non-renewable resources, such as oil, coal, and natural gas, are sourced from deep in the earth and converted at a power plant for energy. At Rhythm, we emphasize renewable resources, sourced from wind, water, and the sun.
Fixed rate A fixed-rate term is an energy charge that does not change. When you agree to a fixed-rate term at Rhythm, that’s your rate through the duration of your contract.
HVAC An acronym for heating, ventilation and air conditioning. The HVAC system is responsible for heating and cooling your home. It is typically the highest power-consuming appliance during Texas summers, which should not come as a surprise to anyone in Texas.
Kilowatt (kW) A standard unit that measures energy. A kW is literally 1,000 watts (or 100 60W-equivalent LED lightbulbs).
Kilowatt-hour (kWh) A unit of measurement for electricity supply or consumption. A kilowatt-hour of consumption is the equivalent of a 1,000-watt appliance running for one hour. Most relevant to you: Electricity prices are typically quoted in cents per kWh.
Meter A device that measures the amount of electrical energy consumed. It’s how utility companies or transmission and distribution service providers (TDSPs) know exactly how much electricity you’ve used.
Public Utility Commission of Texas (PUC or PUCT) The Texas state agency responsible for the regulation and oversight of electricity services in Texas. Their mission: to protect customers, foster competition, and promote high-quality infrastructure for all Texans.
Rate The amount charged per kilowatt-hour (kWh) consumed.
Renewable energy Electricity produced by solar, wind, geothermal, hydroelectric, and biomass generators. Renewable energy has a lower carbon footprint than fossil fuel sources and can play an important part in sustainability of our electrical grid and the fight against climate change.
Retail electric provider (REP) A company in Texas that sells electricity supply. Like Rhythm!
Solar power Electricity created from heat radiation of the sun.
Smart energy An advanced, automated ecosystem of software and technology that reduces waste, reduces environmental impacts, and help you use power more efficiently.
Smart home Advanced, automated lightning, heating, and electronics that can be controlled remotely to make homes more efficient and convenient.
Smart meter Advanced meters that record and store your electrical usage in 15-minute intervals so you can have better insight into your own consumption habits, allowing you to respond accordingly.
TDSP (transmission and distribution service provider) An acronym for transmission and distribution service provider. They’re the utility that delivers electricity to customers’ homes. They are responsible for maintaining and repairing electrical poles and wires.
TDSP delivery charges The cost of delivering electricity that applies to all customers within a TDSP's service area, regardless of retail electricity provider (REP). Note: All delivery charges charged by the TDSP are approved by the Public Utility Commission of Texas.
Transformer Used to move electricity between circuits. Ever see those big gray cylinders attached to a telephone pole? That’s a transformer.
Usage The amount of electricity you used during a specified billing period listed in kilowatt-hours (kWh). This is listed on your electric bill as kWh used.
Variable price Unlike a fixed-rated term, a variable-rate term is an energy charge that can change over time.
Volt (V) A unit of measure for the force used to produce an electric current. Named after Count Alessandro Volta, the inventor of the electric battery.
Watt (W) A unit of measure for electric power. 1 kW = 1,000 Ws. Named after James Watt, an 18th-century inventor and innovator, best remembered for his improvements to the steam engine.
Wattage The rate of electric energy used by lights or appliances.
Wind power Created when turbines convert the kinetic energy of wind into electricity. We've got some favorite generators-- check out our plan page for details.
Check My Enrollment Status
Once you complete your enrollment, it will take 3-4 hours for the utility to approve your service request and confirm your service start date. Rhythm will keep you up to date on your enrollment status via email or SMS. If any additional info is required to approve your service request, our Customer Care Team will be in touch with you. Please allow our Team up to 1 business day to get in touch.
Payment Assistance
Rhythm requires customers to put down 50% of balance due as down payment to set up payment assistance. Customers on Average Billing are not be eligible for payment assistance. To request payment assistance, please email our Customer Care Team at support@gotrhythm.com and they will get in touch within 1 business day.
Rhythm has several payment assistance options to help you keep the lights on in challenging times.
Customers are required to put down 50% of balance due as down payment to set up payment assistance. Customers on Average Billing are not be eligible for payment assistance. To request payment assistance, please email our Customer Care Team at support@gotrhythm.com and they will get in touch within 1 business day.
Now, let’s take a look at those options:
Payment Extensions: Extensions are best for customers needing a few extra days to pay their full past-due balance. Extensions are granted at Rhythm’s sole discretion. If granted an extension, you will be allowed extra time beyond the original due date to pay the past-due balance without interruption of service. However, disconnection notices will still be sent and you may be assessed a 5% late fee.
Deferred Payment Plans: On a deferred payment plan, you are typically expected to make a partial payment towards the past-due balance. You will pay the rest in monthly installments along with the current monthly bills. If you agree to a deferred payment plan, you will not be able to switch to another electricity provider until your deferred payment plan along with your current balance is paid in full.
Health Hardship Plans: If you are seriously ill, you may qualify for other options. Please email support@gotrhythm.com to discuss your situation.
I believe I’m eligible for a critical care account. How does the process work with Rhythm?
If electricity is medically necessary in order for you to be safe in your home, you can ask your doctor to submit a critical care application.
Please download and bring the form below to your physician to fill out. When filled out, fax it to your TDSP using the fax numbers on the top of the first page.
My critical care status is pending, but I’ve been disconnected and need immediate power registration.
Please contact Rhythm at 1-888-774-9846 to see if power can be restored prior to official critical care status being granted.
Renew My Service
Rhythm will send you contract expiration notices via email starting ninety days before your contract expiry date to notify you that your contract will be expiring soon.
Starting sixty days before your contract expiry date, Rhythm will contact you via My Account, email and SMS to let you know about the different renewal plan options available to you. Renewing your contract is easy. You can view all your renewal plan options by clicking on "Renew now" button in My Account or through the link provided in your renewal email or SMS communications. You can also call our Customer Care team at 1-888-774-9846 if you have more questions about renewing your contract.
Electricity rates go up or down based on energy market demand. As a result, your renewal rate may be different from your current plan. Rhythm is committed to giving customers the best rates possible, so your renewal plan is priced lower than your current plan. However, it is also possible that your rates may increase due to market dynamics. You can see your renewal plan options in My Account or through the renewal link provided via email or SMS when you are within 60 days of your contract expiration.
Transfer My Service to New Address
To request a transfer of service please send an email to support@gotrhythm.com and include the information so we can service your request quickly. You will receive a response back from our Customer Care Team within 1 business day.
Move out date for current premise
Move in date for new premise
Full service address
Our Team will process your request and get in touch within 1 business day to confirm the transfer or we may request additional info if needed. Your new address must within Rhythm's service areas in order for us to transfer your electricity service to a new address.
Customer Service
How do I get in touch with Rhythm? Our awesome Customer Care Team is here to help, 7 days a week.
Send an email to support@gotrhythm.com.
Or call us at 1-888-7RHYTHM.
You can also find us at: 24 Greenway Plaza, Suite 610 Houston, TX 77046
Rhythm Rewards is our way of saying thanks. You’ll earn Rewards Points for many of the things you are already doing, and Rewards Points mean dollars off your bill!
How do I earn Reward Points?
As you take action, so do we – giving you Points! Your Rhythm Reward Points will accumulate with no limit to how many you can earn.
One-time Rewards:
Setting up Auto Pay ($5 worth of Rhythm Rewards points)
Opting-in to Paperless, and skipping your paper bills ($5 worth of Rhythm Rewards points)
If you opt-in to these programs and immediately reverse (within one billing cycle), Rhythm reserves the right to rescind any points awarded or credits applied. Digital Discount plan customers are not eligible to earn the one-time Auto Pay and Paperless reward.
Ongoing Rewards:
Referring a friend to Rhythm ($100 worth of Rhythm Rewards points)
Please note: Referred customer must enroll in a non-Solar Buyback Plan of 12 months or longer.
When do I collect my referral bonus?
If you have referred a friend, you will receive your referral points once both you and your friend have been with Rhythm for 60 days. Both you and your friend must be active with Rhythm and current on all your Rhythm bills to be eligible to receive the referral reward.
How do I redeem Rewards Points?
Redeeming Rewards Points is easy. Just log-in to your Rhythm Account. Then choose to apply your Rewards Points as a credit toward you bill.
The TDSP (utility) company is responsible for the electricity that runs to your home through the poles and wires. If the power is out (because of a storm or power line maintenance, etc.), your utility is the best point of contact:
AEP Texas: 1-866-223-8508 - Outage Map
CenterPoint Energy: 1-800-332-7143 - Outage Map
Oncor Electric Delivery: 1-888-313-4747 - Outage Map
Texas-New Mexico Power: 1-888-866-7456 - Outage Map
The outage map links above can save you a call if the outage in your area has already been reported.
We also highly recommend signing up for outage text alerts if your utility offers them.
Finally, if you are experiencing an outage and your bill is past due, please double-check that a disconnection notice hasn't expired. If that has happened, the past due balance will need to be paid. Once the full past due balance has been paid, a reconnect request will automatically be sent. If you still need additional assistance, you can chat with us here or email us at support@gotrhythm.com.
I believe I’m eligible for a critical care account. How does the process work with Rhythm?
If electricity is medically necessary in order for you to be safe in your home, you can ask your doctor to submit a critical care application.
Please download and bring the form below to your physician to fill out. When filled out, fax it to your TDSP using the fax numbers on the top of the first page.
My critical care status is pending, but I’ve been disconnected and need immediate power registration.
Please contact Rhythm at 1-888-774-9846 to see if power can be restored prior to official critical care status being granted.
Rhythm will not deny service or require a prepayment or deposit for service based on your race, creed, color, national origin, ancestry, sex, marital status, lawful source of income, level of income, disability, familial status, location in an economically distressed geographic area, or qualification for low income or energy efficiency services.
Cancel My Service
To request a move out or to cancel your electricity service, please send an email to support@gotrhythm.com with the following information to help expedite your request. Our Customer Care Team will be in touch within 1 business day.
Move out date for current premise
Forwarding address to send your final bill
Reason for move out or cancellation
When you join Rhythm we make you a 30-Day Easy Energy Promise, which means if you don't like us, you can leave us in the first 30 days of your contract without owing an early termination fee. It's that easy.
After that, we charge a cancellation fee of $20.00 for each remaining month in your contract. For example, if you had 6 months left on your contract, your cancellation fee would be $120.00. This policy does not apply if you cancel your contract early because of a move.
