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Your billing cycle depends on the utility company's meter read cycle. This can take up to 35 days after you start your new service with Rhythm.

You have the option to pick your own due date by enrolling in Rhythm's "Pick Your Due Date" billing preference.

We always want to be 100% clear and upfront with you about the energy you use and what you pay.

1. Total Amount Due includes your current monthly charges, current non-electricity charges, and any previous balances.

• Your payment due date is also shown here.

• If you have signed up for Auto Pay, this area will also show the date for your next scheduled payment.

2. Account Overview provides key details related to your service, including:

• Service address - the location where we supply power for this account, and for which you’re being billed. Note: This may be different from your mailing address.

• ESI ID (Electric Service Identifier) - it's a unique number that represents your electric meter’s location to the electricity grid.

• Account Number - it's your unique ID number in the Rhythm system. We use this number to keep track of your energy usage and billing for this service address.

3. Usage History gives you a view of:

• Service Address Usage - This is the amount of energy used at the service location for the billing period. Energy used is measured in kilowatt hours (kWh) - a unit of energy equivalent to one kilowatt (1 kW) of power expended for one hour (1 h) of time.

• Meter - This number is the identification number attached to your service location’s meter — it is kind of like the serial number for a piece of hardware.

• Multiplier - This is the number by which your meter data must be multiplied to get your actual energy consumption.

• Current Meter Read - This is the meter reading for this account as of the end of your most recent billing cycle.

• Previous Meter Read - This is the meter reading for this account as of the end of your previous billing cycle. We include it so you have this data available for comparison.

• Your Usage History also provides a chart that shows you how your monthly bill has trended over time. You can use this chart to track fluctuations in usage.

4. Your Rewards are our way of saying thank you! The Rhythm Rewards Program lets you earn points for doing the things that help us become a better, more sustainable company. And every reward point can translate into money off your bill. For more information, visit www.gotrhythm.com/Rewards.

5. Agreement Details gives you a snapshot of your agreement with Rhythm, including your contract start and end dates, your plan name, your contract rate (the standard rate you pay per kWh of electricity you use) and the average price you paid for electrical service in the billing period (this rate includes all fixed and variable charges).

6. Current Charges gives you an itemized list of the electric bill costs.

Under Electric Service you will find:

• Energy Charge - The amount of electricity used in kWh multiplied by the price you pay per kWh. If you are on a fixed rate with Rhythm, this should match your contract rate.

• TDU Delivery Charges - These charges pays for the maintenance of the poles and wires that deliver electricity to your home and for the meters that measure it. The TDU delivery rates are regulated by the Public Utility Commission of Texas (PUCT).

Under Sales and Gross Receipt Taxes

• Sales Tax - This is the amount collected by authorized taxing authorities, such as the state, cities and special purpose districts.

• Miscellaneous Gross Tax Receipts Tax Reimbursement - This fee is assessed to recover the miscellaneous gross receipts tax imposed on certain cities.

• PUC Assessment - The PUC Assessment is a fee assessed by the Public Utility Commission of Texas (PUCT). It covers the cost of the administration of the PUC Regulatory Act.

These items are summed up and shown as Total Current Charges.

7. Payments and Adjustments summarizes any recent payments, credits and outstanding balances.

8. Total Amount Due includes your current monthly charges, current non-electricity charges, payments, rewards redemptions and any previous balances.

Rhythm offers many billing options to help better meet your needs.

Paperless:

Enroll now and you could receive $5 in Rhythm Rewards. You will receive bills, welcome packets, contract documents, and contract-related notices (including contract expiration notices and disconnect notices) via email.

Pick Your Due Date:

Most electricity bills are sent after your utility's meter read—whenever that may be— but we give you the freedom to choose your own due date. It’s all made possible with smart meters and daily-read technology. Opt in and choose the recurring due date that works for you.

Auto Pay:

It’s smart, it’s free, and it’s easy! You have plenty of other things to worry about, so let us handle your payment. Sign up for Auto Pay and your monthly payments will be automatically deducted from bank account or credit / debit card. You could also receive $5 in Rhythm Rewards after you enroll in Auto Pay.

Quick Pay:

Prefer to make a payment without logging in? No problem, just use Quick Pay option on our website.

We want to make sure you have the tools you need to keep the lights on. If that is an immediate challenge, contact us right away. Or, visit our Payment Assistance Options page. It may clear up a lot of your questions.

Now, about disconnection: All bills are due on the business day that is 16 days after the bill date. After that, Rhythm considers the charges past due. Once charges are past due, disconnection notices are sent out to let you know about your unpaid balance, which will include a 5% late fee. These notices will be sent to your service address with a specific disconnect date. Additionally, we will send a number of emails, so please be on the lookout.

The good news: If the past-due balance on the notice is paid before the stated disconnect date, then the issue is resolved, and things can carry on as normal. However, if the past due balance remains unpaid, disconnection is still a possibility. 

In the event you are disconnected, please know it is a temporary suspension of service that can be remedied with a reconnect, sent by Rhythm, to the TDSP after payment of the full, past-due balance has been received. 

Does Rhythm charge any disconnection or reconnection fees?  Yes, we do. Disconnection for Non-Payment Transaction fee can be applied if a disconnect order has been sent. If there is a fee from the TDSP, we will pass those through to you without markup.  

How can I prevent disconnection from happening again? We offer several different billing options, including Pick Your Due Date and Average Billing. These options can help you with your budgeting and help you avoid future disconnects. To learn more, please visit our Billing Options page.   As always, if you have any questions, please reach out to us at 1-888-774-9846.

Rhythm has several payment assistance options to help you keep the lights on in challenging times.

Customers are required to put down 50% of balance due as down payment to set up payment assistance. Customers on Average Billing are not be eligible for payment assistance. To request payment assistance, please email our Customer Care Team at support@gotrhythm.com and they will get in touch within 1 business day.

Now, let’s take a look at those options:

Payment Extensions: Extensions are best for customers needing a few extra days to pay their full past-due balance. Extensions are granted at Rhythm’s sole discretion. If granted an extension, you will be allowed extra time beyond the original due date to pay the past-due balance without interruption of service. However, disconnection notices will still be sent and you may be assessed a 5% late fee.

Deferred Payment Plans: On a deferred payment plan, you are typically expected to make a partial payment towards the past-due balance. You will pay the rest in monthly installments along with the current monthly bills. If you agree to a deferred payment plan, you will not be able to switch to another electricity provider until your deferred payment plan along with your current balance is paid in full.

Health Hardship Plans: If you are seriously ill, you may qualify for other options. Please email support@gotrhythm.com to discuss your situation.

• Change payment method

• Change password

• Update phone number

• Update notification preferences

• Enroll in Auto Pay and Paperless

• Pick when your bill is due

Your welcome packet located in My Account has all your important contractual documents including your Electricity Facts Label (EFL), Your Rights As A Customer (YRAC) and Terms of Service (TOS).

You can view and download a copy of your previous Rhythm bills in My Account under "Account History" in the "Billing" tab. You can also view a history of your payments in My Account under "Account History" in the "Payments" tab.